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Privacy Policy

Last updated June 2026

EazyVan Logistics is committed to protecting your privacy. This policy explains what personal information we collect when you use our website or contact us about a delivery, removal or courier job, how we use it, and the rights you have over it under UK data protection law.

Who we are

EazyVan Logistics is a London-based ‘man with a van’ courier and removals company providing same-day and next-day delivery, house removals, office moves and legal and document courier services across all 32 London boroughs. For the purposes of UK GDPR and the Data Protection Act 2018, EazyVan Logistics is the data controller responsible for your personal information.

You can contact us at:

The information we collect

When you complete a quote or contact form on our website, or contact us by phone or email, we may collect:

  • Your name
  • Your phone number and email address
  • Your pickup and delivery addresses
  • The service you need and any details or message you provide

We also collect standard website usage information through cookies and analytics, such as your IP address, browser type, device information and the pages you visit. This helps us understand how visitors use our site.

How we use your information

We use the information you give us to:

  • Prepare and send you a quote for the service you have requested
  • Carry out and manage the delivery, removal or courier job you have booked
  • Respond to your enquiries and keep in touch with you about your job
  • Improve our website and the services we offer
  • Meet our legal, accounting and regulatory obligations

Our lawful bases for processing

Under UK GDPR we must have a valid lawful basis to process your personal information. Depending on the situation, we rely on the following:

  • Performance of a contract — to provide a quote and carry out the delivery, removal or courier job you have asked us to do.
  • Legitimate interests — to respond to enquiries, run and improve our business and website, and keep records of the work we carry out, in a way that does not override your rights.
  • Consent — where you have agreed to non-essential cookies or analytics. You can withdraw your consent at any time.
  • Legal obligation — where we must keep certain records, for example for tax and accounting purposes.

Sharing your information

We only share your information where it is necessary to carry out your job or where we are legally required to do so. This may include:

  • Our drivers and staff, so they can complete your delivery, removal or courier job
  • Payment providers, where you make a payment to us
  • Authorities or other third parties where we are required to share information by law

We never sell your personal information to anyone.

Cookies and analytics

Our website uses cookies to help it work properly and to understand how visitors use it. Essential cookies are needed for the site to function and cannot be switched off. Analytics cookies help us measure how the site is used so we can improve it, and these are only set with your consent.

You can control or delete cookies through your browser settings at any time. Please note that blocking some cookies may affect how parts of the website work.

How long we keep your information

We keep your personal information only for as long as we need it to provide the service you have requested and to meet our legal and accounting duties. Once it is no longer needed, we securely delete or dispose of it.

How we protect your information

We take the security of your personal information seriously and use reasonable technical and organisational measures to protect it against loss, misuse and unauthorised access. While no method of transmission over the internet is completely secure, we work to keep your information safe.

Your rights under UK GDPR

Under UK data protection law you have the right to:

  • Access the personal information we hold about you
  • Ask us to correct information that is inaccurate or incomplete
  • Ask us to delete your information (the right to erasure)
  • Ask us to restrict how we use your information
  • Ask for your information to be transferred to another provider (data portability)
  • Object to us processing your information
  • Withdraw your consent at any time, where we rely on consent

To exercise any of these rights, please email us at info@eazyvanlogistics.co.uk. We will respond within the time limits set out in UK GDPR.

Complaints

If you have a concern about how we handle your personal information, please contact us first at info@eazyvanlogistics.co.uk so we can try to put things right.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at https://ico.org.uk.

Third-party links

Our website may contain links to other websites that we do not control. We are not responsible for the privacy practices or content of those external sites, and we encourage you to read their own privacy policies before sharing any personal information.

Children’s privacy

Our services and website are not directed at children under the age of 16, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with their information, please contact us so we can delete it.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the date at the top of the policy shows when it was last updated. Please check back from time to time to stay informed.

Contact us

If you have any questions about this privacy policy or about how we handle your personal information, please get in touch: